PRIVACY POLICY

1. Information We Collect

Verity Senior Concierge LLC values your trust and is committed to protecting your privacy. We collect information that you voluntarily provide to us through our website contact forms, email communications, and client portal sign-ups. This may include:

  • Personal Contact Details: Name, email address, phone number, and physical mailing address.

  • Service Inquiry Details: Information regarding senior companion support preferences, schedule requests, or family care coordination needs.

  • Technical Data: Basic website usage analytics (IP address, browser type, and page visits) collected through standard cookies to improve website performance.

2. How We Use Your Information

We use collected information solely to:

  • Respond to your inquiries and schedule initial consultations.

  • Deliver, manage, and coordinate requested non-medical companion and errand services.

  • Process billing, invoices, and approved errand reimbursements.

  • Provide updates, visit logs, and receipts through our secure Client & Family Portal.

3. Information Sharing & Confidentiality

  • Zero Sale Policy: We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.

  • Authorized Sharing: Information is shared only with internal employees or approved platform vendors (e.g., encrypted cloud storage, payment processors, client portal) necessary to fulfill our services.

  • Family Portal Access: Portal access is strictly controlled and only granted to family members or representatives explicitly authorized in writing by the primary agreement signatory.

  • Legal Disclosure: We may disclose personal information if required by law, court order, or pursuant to mandatory Florida reporting statutes (F.S. § 415.1034) regarding senior safety.

4. Data Security & Storage

We implement industry-standard administrative, physical, and technical security measures to safeguard your information against unauthorized access, loss, or disclosure. While no internet transmission is 100% secure, we utilize encrypted client portal environments for all operational document sharing.

5. Contact Us

If you have questions about this Privacy Policy or wish to update your contact information, please contact us at:

Verity Senior Concierge LLC

Sanford, Florida

Email: amy@verityseniorconcierge.com

AHCA License #: 242318 | Certificate #: 42625